FAQ
FAQ - Frequently Asked Questions
General Questions
Q: What types of products do you offer?
A: We specialize in premium aroma oils, advanced aroma oil diffusers, and powerful odor eliminator products. All are designed to create fresh, beautifully fragranced spaces.
Q: Do you manufacture your own products?
A: Yes, we proudly manufacture all our aroma oil and odor eliminator products here in the United States, ensuring the highest quality standards and exceptional value.
Q: Where do you ship from?
A: All orders are shipped directly from our warehouse in Fountain Inn, South Carolina to ensure fast and reliable delivery.
Shipping & Delivery
Q: How long does shipping take?
A: We strive to ship all orders within 1 business day. Delivery times vary depending on your location and chosen shipping method, typically ranging from 3-5 business days for standard shipping.
Q: Do you offer expedited shipping?
A: Yes, expedited and overnight shipping options are available at checkout.
Q: Do you ship internationally?
A: Currently, we only ship to the countries where we sell our products.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s progress.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day, 100% money-back guarantee. If you’re not satisfied with your purchase, after receiving a Return Authorization, simply return the product in its original condition within 30 days for a full refund.
Q: How do I start a return?
A: Contact our customer service team at customerservice@fragrance-it.com or +1(954) 444-3927 to receive a Return Merchandise Authorization (RMA) number.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error.
Product Questions
Q: What makes your odor eliminator different?
A: Our proprietary odor eliminator doesn’t just mask odors—it chemically neutralizes and eliminates them, ensuring permanent freshness.
Q: Are your aroma oils safe?
A: Yes. Our aroma oils are made from the highest-quality ingredients in the United States and are IFRA compliant. Our aroma oils are specifically formulated for use in aroma oil diffusers.
Q: What types of diffusers do your oils work in?
A: Our aroma oils work in a variety of aroma oil diffusers, including nebulizing, ultrasonic, reed diffusers, cold air diffusers and large-area diffusers. Each is designed to provide optimal scent dispersion for different space sizes.
Q: How do I choose the right diffuser for my space?
A: Consider the size of your space and your fragrance intensity preferences. For smaller spaces, an ultrasonic diffuser works well, while large-area diffusers are ideal for open-plan areas or commercial settings.
Care & Maintenance
Q: How do I clean my diffuser?
A: For most diffusers, we recommend cleaning with isopropyl alcohol, which you can readily purchase at your local grocery story or drug store. Rinse thoroughly and dry before refilling. Check your product manual for specific cleaning instructions.
Q: Can I use other brands’ oils in your diffusers?
A: While our diffusers are compatible with most aroma oils, we recommend using our specially formulated aroma oils for the best performance and fragrance quality.
Order & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Q: Can I change my order after placing it?
A: If you need to modify your order, please contact us immediately at +1(954) 444-3927. Changes may not be possible once the order has shipped.
Q: Will I be charged sales tax?
A: Sales tax is applied where required by law and will be calculated at checkout.
Still Have Questions?
If you didn’t find the answer you were looking for, our team is here to help.
- Email: customerservice@fragrance-it.com
- Phone: +1(954) 444-3927
- Hours: Monday to Friday, 9:00 AM – 5:00 PM EST excluding holidays
We’re always happy to assist you!