Shipping policy

 

Shipping Policy

Last updated: November 25, 2024

At fragrance it, we are dedicated to providing you with high-quality products manufactured and shipped directly from our facility. We strive to process and ship all orders within 1 business day to ensure you receive your purchase as quickly as possible.

Order Processing Time

  • Processing Time: All orders are processed within 1 business day.
  • Business Days: Monday through Friday, excluding holidays.
  • Order Cut-Off Time: Orders placed before 2:00 PM EST will be processed the same day.

Shipping Methods & Delivery Times

We offer the following shipping options:

  1. Standard Shipping
    • free for all orders
    • Usually ships the next day
  2. Expedited Shipping
    • at additional cost
    • Usually ships the next day
  3. Overnight Shipping
    • at additional cost
    • please call us at +1(954) 444-3927 to arrange Overnight Shipping

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or inclement weather.

Shipping Rates

Shipping charges are calculated based on the weight of the package and the destination. The exact shipping costs will be displayed at checkout before you complete your order.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number.
  • Tracking Updates: You can track your package using the link provided in the email or by entering the tracking number on the carrier's website.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
  • International Shipping: We only ship to countries where we accept orders.

Address Changes

  • Before Shipping: If you need to change your shipping address, please contact us immediately at customerservice@fragrance-it.com or call us at +1(954) 444-3927.
  • After Shipping: Once the order has been shipped, we cannot change the delivery address.

Lost or Damaged Packages

  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.
  • Lost Packages: If you believe your package is lost, please contact the carrier with your tracking information. If you need further assistance, reach out to our customer service team.

Delayed or Missing Deliveries

While we strive for prompt delivery, delays can occur. If your order has not arrived within the estimated delivery time, please:

  1. Check the tracking information provided.
  2. Contact the carrier for updates.
  3. If the issue persists, contact our customer service team for assistance.

Customer Service

For any questions or concerns regarding your shipment, please contact us:

  • Email: customerservice@fragrance-it.com
  • Phone: +1(954) 444-3927
  • Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM EST

Thank you for choosing fragrance it. We appreciate your business and are here to ensure a smooth and satisfactory shopping experience.